Privacy Policy

Last Updated: April 2026

1. Introduction

Hero Hydrovac & Daylighting ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the "Site").

2. Information We Collect

We collect information you provide directly to us, such as when you:

• Submit a contact form or quote request
• Send us an email or call our phone number
• Interact with our website or services

Information we collect includes:

• Name and contact information (email, phone number)
• Company name and project location
• Service type and scope of work
• How you heard about us (marketing source)
• Any other information you choose to provide

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide quotes
• Improve our marketing and understand which channels are most effective
• Provide customer service and support
• Send you updates about our services (with your consent)
• Comply with legal obligations

4. Legal Basis for Processing (GDPR)

If you are located in the European Union, we process your personal data based on:

• Consent: You have given explicit consent for us to contact you about your project
• Legitimate Interest: We have a legitimate interest in understanding marketing effectiveness and responding to business inquiries
• Legal Obligation: We may process data to comply with applicable laws

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, typically for 3 years from the date of your inquiry. You may request deletion of your data at any time by contacting us at [email protected].

6. Your Rights

Depending on your location, you may have the following rights:

• Right to Access: You can request a copy of the personal data we hold about you
• Right to Correction: You can request that we correct inaccurate information
• Right to Deletion: You can request that we delete your personal data (right to be forgotten)
• Right to Opt-Out: You can opt out of marketing communications at any time
• Right to Data Portability: You can request your data in a portable format

To exercise any of these rights, please contact us at [email protected] with your request.

7. Analytics and Tracking

We use Umami Analytics to track website traffic and user behavior in a privacy-respecting manner. Umami does not use cookies or collect personally identifiable information. It helps us understand which pages are most popular and how visitors navigate our site.

8. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure. If you have security concerns, please contact us immediately.

9. Third-Party Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with service providers who assist us in operating our website and conducting our business, but only under strict confidentiality agreements.

10. CCPA Rights (California Residents)

If you are a California resident, you have the following rights under the California Consumer Privacy Act:

• Right to know what personal information is collected, used, and shared
• Right to delete personal information collected from you
• Right to opt-out of the sale of your personal information
• Right to non-discrimination for exercising your CCPA rights

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by updating the "Last Updated" date at the top of this page. Your continued use of the Site after any changes constitutes your acceptance of the updated Privacy Policy.